We collect or use the following personal information for recruitment purposes:

• Contact details (eg name, address, telephone number or personal email
  address)
• Date of birth
• National Insurance number
• Copies of passports or other photo ID
• Employment history (eg job application, employment references or secondary
  employment)
• Education history (eg qualifications)
• Social media
• Right to work information
• Details of any criminal convictions (eg Disclosure Barring Service (DBS),
• Access NI or Disclosure Scotland checks )
• We also collect the following special category information for recruitment
  purposes. This information is subject to additional protection due to its sensitive
  nature:
• Racial or ethnic origin
• Health information
• Sexual orientation information

We collect or use the following personal information for information updates, marketing or market research purposes:

• Names and contact details
• Addresses
• Marketing preferences
• Website and app user journey information
• IP addresses
• Personal information used for administration of the research
• Personal information used for the purpose of research
• Personal information used for medical investigations
• Records of consent, where appropriate
• Information relating to the national data opt-out

We also collect the following special category information for information updates, marketing or market research purposes.

• This information is subject to additional protection due to its sensitive nature:
• Racial or ethnic origin
• Political opinions
• Religious or philosophical beliefs
• Trade union membership
• Health information
• Sexual orientation information

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
• Addresses
• Payment details
• Account information
• Purchase or service history
• Video recordings of public areas
• Audio recordings of public areas
• Video recordings of private or staff only areas
• Audio recordings of private or staff only areas
• Call recordings
• Dashcam footage – outside vehicle
• Dashcam footage – inside vehicle
• Witness statements and contact details
• Relevant information from previous investigations
• Customer or client accounts and records
• Financial transaction information
• Information relating to health and safety (including incident investigation details and reports and accident book records)
• Correspondence

We also collect the following special category information for dealing with queries, complaints or claims. This information is subject to additional protection due to its sensitive nature:

• Trade union membership

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with.

There are some exemptions which means you may not receive all the information you ask for.

Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.

Your right to erasure – You have the right to ask us to delete your personal information.

Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information.

Your right to object to processing – You have the right to object to the processing of your personal data.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any
event within one month.

To make a data protection rights request, please contact us using the contact
details at the top of this privacy notice.

Our lawful bases for the collection and use of your data.

Our lawful bases for collecting or using personal information for recruitment
purposes are:

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

Our lawful bases for collecting or using personal information for information updates, marketing or market research purposes are:

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

• Directly from you
• Regulatory authorities
• Family members or carers
• Social services
• Charities or voluntary sector organisations
• Schools, colleges, universities or other education organisations
• CCTV footage or other recordings
• Insurance companies
• Publicly available sources
• Councils and other public sector organisations
• Relevant regulatory authorities
• Previous employers

To see how long we keep your information for please read Records Management Code of Practice

For more information on how long we store your personal information or the criteria
we use to determine this please contact us using the details provided above.

• Other health providers (eg GPs and consultants)
• Charities and voluntary organisations
• Care providers
• Organisations we need to share information with for safeguarding reasons
• Emergency services
• Professional advisors
• Local authorities or councils
• External auditors or inspectors
• Organisations we’re legally obliged to share personal information with
• Suppliers and service providers

We are subject to a common law duty of confidentiality. However, there are
circumstances where we will share relevant health and care information. These are
where:

• You’ve provided us with your consent (we have taken it as implied to provide you with care, or you have given it explicitly for other uses)
• We have a legal requirement (including court orders) to collect, share or use the data
• On a case-by-case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime)
• If in England or Wales – the requirements of The Health Service (Control of Patient Information) Regulations 2002 are satisfied; or
• If in Scotland – we have the authority to share provided by the Chief Medical Officer for Scotland, the Chief Executive of NHS Scotland, the Public Benefit and Privacy Panel for Health and Social Care or other similar governance and scrutiny process.

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

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